City and County of Denver:

“The Call Center [City of Denver] was established to field incoming calls, emails, and Web inquiries from Denver constituents requesting information or City services into a consolidated customer support center. Approximately 1,400 inquiries for all 56 City and County agencies are handled each day in the Call Center using a state-of-the-art IP telephony system, CRM software solution, and new and re-engineered inquiry intake processes developed by reVision. Their delivery of call center processes inquiry intake processes, coordination of hand-offs between the City’s 911 Communications Center, process validation between the Call Center and City Agencies, thorough documentation of agency business and telephony requirements, project leadership, industry best practice business process modeling, and support during implementation were key aspects of their valued contributions.” “reVision’s ownership of relationships and deliverables created through the OBA process is demonstrative of the quality of work that both our vendor “reVision” and Denver’s own OBA team are striving to achieve. I will be sharing your feedback with others to give them a prelude to the collaborative nature of our team. Thanks again!”